Privacy Policy

Privacy Policy

Introduction

Suba Travel LTD (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our services, including visiting our website, booking travel arrangements, or communicating with us.

1. Information We Collect

We may collect and process the following types of personal data:

  • Personal Identification Information: Name, date of birth, passport details, nationality.
  • Contact Information: Email address, phone number, mailing address.
  • Payment Information: Credit/debit card details or bank account information.
  • Travel Information: Travel itineraries, accommodation details, travel preferences.
  • Communication Data: Information provided through customer service interactions, feedback, or inquiries.
  • Technical Data: IP address, browser type, and other technical details related to your use of our website.

2. How We Use Your Information

We use your personal data for the following purposes:

  • Service Delivery: To process bookings, manage travel arrangements, and provide related customer support.
  • Payment Processing: To process payments and refunds.
  • Communication: To send booking confirmations, updates, and relevant information regarding your travel plans.
  • Marketing: To inform you about promotions, special offers, and news that may interest you, where you have consented to receive such communications.
  • Legal Compliance: To comply with legal obligations, such as financial record-keeping and anti-fraud measures.

3. Legal Basis for Processing

We rely on the following legal bases to process your personal data:

  • Contractual Necessity: To perform the contract you are a party to (e.g., booking travel arrangements).
  • Legal Obligation: To comply with legal obligations (e.g., financial regulations, fraud prevention).
  • Legitimate Interests: To improve our services, ensure website security, and conduct marketing activities (when applicable).
  • Consent: Where you have explicitly consented to specific processing activities (e.g., receiving marketing communications).

4. Data Sharing and Disclosure

We may share your personal data with:

  • Service Providers: Third-party vendors who assist in providing travel services, such as airlines, hotels, and payment processors.
  • Business Partners: Companies with whom we collaborate to offer travel-related services.
  • Legal Authorities: When required by law, or to protect our rights, safety, and property.

5. International Data Transfers

As a travel agency, we may transfer your personal data to countries outside the UK and the European Economic Area (EEA) to facilitate your travel arrangements. In such cases, we ensure that adequate safeguards are in place to protect your data, in compliance with UK data protection laws.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. When your data is no longer needed, we will securely delete or anonymize it.

7. Your Data Protection Rights

You have the following rights under UK data protection law:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of any inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data in certain circumstances.
  • Right to Restrict Processing: Request to limit how we use your data.
  • Right to Data Portability: Request transfer of your data to another service provider.
  • Right to Object: Object to certain types of processing, such as direct marketing.
  • Right to Withdraw Consent: Withdraw your consent where we rely on it for processing your data.

To exercise any of these rights, please contact us at info@suba-travel.com.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For more details, please see our Cookie Policy.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Suba Travel LTD
Suba Center
202 Deykin Avenue
Birmingham B6 7BH
Tel: 0121-2709483
Mobile: +447737989140
Email: info@suba-travel.com

12. Complaints

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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